DeltAlert Telephone Contact System

What types of messages will be sent using the service?
Any message regarding the safety or welfare of Terrell would be disseminated using the DeltAlert service.

Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside the city or affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens.

How will the emergency message be sent?

DeltAlert can deliver messages in a variety of formats, including:

Voice, Call, TDD/TTY, Devices, SMS and E-mail

Is my telephone number included in the notification database?
It is our intention and hope that every residence and commercial facility in Terrell be included in the notification database. For businesses, we only store one main phone number. For residents, we may have more than one number that belongs to you in the database. Additionally, you may request to have a secondary number be entered into our database for priority calling. You must sign up to be in the notification database. You will have the option of removing yourself at any time from the call system by logging in.

May I use a cell phone as my notification database listing?
Yes, we can accept cell phones as secondary phone numbers in the database and encourage you to request that your number be included.

What precautions are being taken to protect personal information?
DeltAlert takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party.

If I have provided more than one phone number, when will they be called?
Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number.

My primary phone or my second listing is a cell phone with a non-local area code. Will the DeltAlert service call numbers outside the area?
Yes. The area code does not impact whether or not a call is made.

How does the DeltAlert system respond to busy signals or no-answer situations?
DeltAlert allows individuals to specify which contact mode they prefer. When delivery of the alert to this primary contact mode fails, the system will automatically fall back to other methods. With respect to phone notifications, if the system detects an answering machine, it will deliver the message to voicemail. If the phone is not answered and no answering machine is detected, the system will redial the number at a later time or fall back to another contact mode.

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